Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online through the Services Australia website.

To qualify for JSP a person should:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be out of work, and
– looking for work and ready to take part in activities that increase their chances of finding a job, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– used or studying full-time and are not able to carry out these due to a medical condition, illness or injury and work or study to return to

If the consumer has indicated they are unable to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours per week, however their earnings has actually decreased. See Rates and Thresholds.

In all cases, check if the customer is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become certified they should offer their checking account balances, proof of income and employment separation information.

Customers can begin an early claim online. They will be able to finish Your individual details, Your situations and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online up until within 2 week of being eligible for JSP. They will get a suggestion notification 14 days before the eligibility date.

An apprehended individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is certified however not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers must create a myGov account and connect their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– indication in to myGov and access their connected Centrelink online account
– ensure their personal information are correct. From the menu, select the My information > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized question set as part of their online claim if they are:

– presently in invoice of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is presented to the consumer on their Centrelink online account homepage up to 28 days prior to losing credentials for their current payment.

The job will allow the client to carry out a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered unable or inappropriate to complete an online claim or candidates. ACC must also be utilized in instances where a paper claim for referall.us Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client begin a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the consumer resides in a remote area and typically uses an agent, Remote Service Centre, or phone to do organization and is not able or inappropriate to finish an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote customers.

The customer should have:

– the remote indication revealing on the Customer Overview, or
– a residential address in a remote place

To check the address is in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a is claiming on behalf of an individual, encourage the nominee to help the individual claim JSP using the person’s Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it may not be affordable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia must determine if they have actually lowered their employment prospects by relocating to a new place.

If this holds true, the Service Officer should examine a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to determine a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job candidates go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Workforce Australia or other specialist provider, will have an initial appointment reserved throughout the Participation Interview. Attending this very first service provider appointment is called the job hunter’s RapidConnect requirement.

Most of the times, conference RapidConnect requirements will identify the start date of the job candidate’s income support payment. Note: this is subject to task seekers satisfying any waiting durations and somalibidders.com credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task applicants to the Workforce Australia online work service. This omits task hunters living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically determine this and use the suitable rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to customers throughout their online claim. Employer information, name and ABN, will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the employer within the claim. If a consumer verifies the company, as soon as on payment, STP pre-filled income will be provided to the client when they report. If the client does not validate the company, when on payment, the STP employer may present to the consumer once again when they report.